Return & Exchange Policy

We hope you love your Amara pieces as much as we loved creating them. However, if something isn’t quite right, please review our return guidelines below.

Return Window

We accept returns within 7 days of receiving your order. To be eligible, your return request must be submitted within this time frame.

Please note: We do not accept returns after the 7-day window has passed.

The provided return label is valid for 3 working days. Once expired, if you are still within the 7-day return window, there will be a $12 USD fee to generate a new label. If your label expires and you are outside of the 7-day window, your order will no longer be eligible for a return or exchange.

Once a return label has been issued, the package must be dropped off at your local post office within 5 days to remain eligible for a return. Returns not shipped within this timeframe may be refused or become ineligible for a refund or exchange.

All returned items must be neatly folded and placed back inside their original clear bags. Please ensure each item is properly repackaged before sending your return.

Final Sale Conditions

Returns will not be accepted if:

• The signature ribbon has been cut or tampered with.
• Items have been worn, washed, or used.
• The item is not returned in its original packaging, including tags, dust bags, and inserts.

Items must be returned in the exact condition in which they were received — clean, unworn, unwashed, and carefully repackaged.

All items marked down as Final Sale are ineligible for refunds, returns, or exchanges. Sale items that have had an additional discount code applied are also considered Final Sale.

ALL SUMMER SALE ITEMS ARE FINAL SALE! 

International Orders

All international orders are currently considered Final Sale and are not eligible for returns or refunds.

Unfortunately, international return shipping, tariffs, duties, and associated fees can exceed the value of the merchandise being returned. We do not believe it is fair or reasonable to place these significant costs on our customers, which is why we are currently unable to offer standard returns on international orders.

We truly value our international customers and are actively working to find a more affordable and sustainable international return solution. Our goal is to reduce these costs so that we can make international returns reasonable and accessible for our customers in the future.

Return Process

1. Email hello@amarathecollection.com within 7 days of receiving your order.
2. Include your order number and reason for return.
3. If approved, you will receive return instructions.

Customers are responsible for return shipping costs and applicable customs or tariff charges unless the item arrived damaged or incorrect.

Please note: The standard return process above applies to eligible domestic orders. International orders are subject to the International Orders policy outlined above.

Order Changes or Cancellations

Unfortunately, we are unable to change, edit, or cancel an order after it has been placed. Our warehouse begins fulfilling orders immediately to ensure fast delivery.

Delayed, Lost, Stolen, or Undelivered Packages

Once a package is in the hands of the mail carrier, we unfortunately do not have control over delays that may occur during transit. Amara the Collection is not responsible for lost or stolen packages or packages that are undeliverable due to incorrect address information provided at checkout.

If a shipment requires a signature and you are unavailable at the time of delivery, you are responsible for contacting the carrier to arrange receipt of the package.

If the delivery carrier confirms that a package was delivered but you did not receive it, you must file a claim directly with the delivery carrier.

Refunds

Once returned items are received, our warehouse requires approximately 5–7 business days to inspect the merchandise and process an approved return or exchange. Processing times may be longer during holidays and peak seasons.

Questions?

We’re here to help.

Email us at hello@amarathecollection.com

Or DM us at @amarathecollection.